Print Quality Issue with Ricoh C5100s

We have some new media which we are currently printing on our Ricoh C5100s, however the last part if the sheet when it comes out the machine hasn't printed correctly and is smudging the print, printing is bleeding. See images attached.

Any l ideas if how we can get round this? The default sheet size is 320x460, at first I thought the length was causing it to get stuck as it exits the printer so I have cut sheets down to 320x450 and have removed the catch tray and I am manually catching each sheet as it exits the machine.

We are currently printing business cards and we are currently losing the top row of 3 cards.

Any help would be greatly appreciated.